Amar had just joined an MNC as a fresher and within weeks of his joining his team was to go through an external audit and the team leader , Rohit summoned his team and gave each team member just one target for the upcoming fortnight- ‘ Each team member has the onus of ensuring that their respective portfolio does not have a single NCR (non conformance report).’ The team came out with flying colours in the audit. No NCRs at all! They had done a clinical job of second guessing the possible concerns the auditors might have had and ensured none of the apprehended glitches were exposed.
Since then , even after having spent 6 years in the industry, Amar dreads NCRs. Back then though , Amar who wasn’t yet seasoned with the nuances of the industry asked himself , ‘If 0 NCRs is what we are after, why have the audit in the first place?’ He didn’t find the voice to ask and the others didn’t have the ears to listen the unsaid and take a step back to introspect. Rohit celebrated with his team and the the team members went back with a message that 0 NCRs by hook or by crook - is the way to go whenever an audit knocks the door. Today Amar leads a team and his modus operandi remains the same for audits. Had Rohit adopted a different approach and let the audit take its own course, what could have been different? For starters, the team wouldn’t have won the bronze certificate from the internationally acclaimed auditing team. Rohit might have had to face some really uncomfortable questions from the organisational management. His promotion could have been delayed and his team members would have had truckloads of work following the audit report to get to the bottom of things and take corrective measures at the inception - the deep rooted causes instead of the easily concealed effects. It makes one wonder what would serve the team better in the long run. More importantly which knowledge would equip Amar to be a better leader today and diagnose the right problems ?
The Indian Mythologies have left behind a rich legacy of some really interesting tales which are not necessarily prescriptive but are indicative and yet open to interpretations. One such excerpt from Mahabharata, that has caught my imagination, is what followed after there was an unsuccessful (by divine intervention) treacherous attempt by prince Duryodhan and his brothers - the Kauravas, to disrobe princess Draupadi , their sister in law, at the court of Hastinapur. The princess left the court fuming with rage and locked herself in a room vowing that she would not step out of the room till her insult was avenged by her husbands- the 5 Pandavas. When no attempt to pacify her wrath worked, Krishna- the exemplar of the story and the mentor to the Pandavas and Draupadi , requested Draupadi to relinquish her anger and forgive Duryodhan and his brothers. Draupadi couldn’t believe her ears
Draupadi : ‘And forgive the ones who have insulted me thus? I want them vanquished and only then can I forgive them.’
Krishna : Yes because you forgiving them is critical for you to take the right decision
Draupadi: And let these sinners go scot free?
Krishna: When did I say that? They have sinned and they have to be defeated in a battle to restore sanity in the society.
Draupadi: How is that different from what I just said?
Krishna: If you seek revenge, you too will end up doing things that you will later regret. But think of it this way, what will the ones who dared to disrobe a princess in a court, do to the other women? Fight your battle for the injustices that will follow. Fight the battle for the right reasons. It’s not the action that matters but it is the intent behind it!
The story goes on to conclude with a devastating battle 13 years later but the reason was not just to avenge an insult. The end in either case would have been the vanquishing of the Kaurava brothers. But would Draupadi’s initial rationale to fight the battle have made the Pandavas’ resolve as strong? Would we have looked back at the battle today and said it was indeed the victory of the better over the worse? (consciously avoiding the phrase good over evil / right over wrong)
In a fiercely competitive world today, we end up doing a lot of things unflinchingly with our eyes on the results of the action. Once in a while it is important to step back and question rationale like Amar intended to, shift our myopic focus from the results and introspect about our intent to have a slightly different perspective.